Returns & Exchanges

Due to the perishable nature of our premium seafood, we cannot accept physical returns; however, we are committed to ensuring you are 100% satisfied with your order. If any item arrives damaged or does not meet our high standards, we will provide a full refund or replacement.

1

Inspect Your Delivery

Thoroughly check your seafood order immediately upon arrival to ensure all items are present and in peak condition.

2

Document Issues

If there is a quality concern, take clear photographs of the product and the packaging, including the delivery label.

3

Contact Customer Support

Email our team at [email protected] within 24 hours of delivery with your order number and the photos of the issue.

4

Resolution Process

Our specialists will review your claim within 1 business day to issue a credit to your original payment method or schedule a priority replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing